Terms of Service

1. Agreement to Terms

By accessing or using Allen Wrench ("the Service"), operated by Magnetic 28 LLC ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service.

2. Description of Service

Allen Wrench is a customer relationship management (CRM) platform designed for auto repair shops. The Service includes:

• Syncing customer, invoice, and estimate data from QuickBooks Online
• Sending SMS messages to your customers on your behalf (Google review requests, declined service follow-ups, and service reminders)
• Customer management features including profiles, vehicle tracking, and service history
• Tracking declined work from QuickBooks estimates for revenue recovery

3. Account Registration

To use the Service, you must create an account. By registering, you represent and warrant that:

• You are an authorized representative of the auto repair shop you are registering
• All registration information you provide is accurate and complete
• You are at least 18 years old
• You will maintain the security of your account credentials
• You will promptly notify us of any unauthorized use of your account

You are responsible for all activities that occur under your account.

4. Subscription and Billing

• The Service is billed on a monthly subscription basis. Fees are charged in advance at the beginning of each billing cycle.
• Subscriptions automatically renew each month unless you cancel before the next billing date.
• You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.
• Refunds are handled on a case-by-case basis. Contact us at hello@magnetic28.com for refund requests.
• We reserve the right to change subscription pricing with at least 30 days' written notice. Price changes take effect at the start of your next billing cycle after the notice period.

5. Your Responsibilities

By using Allen Wrench to send text messages to your customers, you agree to:

• Comply with the TCPA: You are solely responsible for obtaining proper consent from your customers before sending text messages through the platform. Review requests and declined service follow-ups are marketing messages requiring prior express written consent (PEWC). Service reminders are informational messages requiring prior express consent (PEC).
• Maintain accurate customer data: You are responsible for ensuring the customer information in your QuickBooks account (and synced to Allen Wrench) is accurate and up to date.
• Honor opt-out requests: If a customer replies STOP to a message, you must not attempt to circumvent the opt-out by re-adding them or using a different number.
• Keep your QuickBooks connection authorized: The Service depends on an active QuickBooks connection. You are responsible for maintaining this connection.
• Not use the Service for spam: You must not use the Service to send unsolicited messages, messages unrelated to auto repair services, or messages for any illegal purpose.

6. Acceptable Use

You agree not to:

• Reverse engineer, decompile, or disassemble any part of the Service
• Scrape, crawl, or use automated tools to extract data from the Service
• Use the Service for any activity that violates applicable laws or regulations
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorized access to any part of the Service or its systems
• Resell, sublicense, or redistribute the Service without our written permission

7. Data Ownership

You retain full ownership of all customer data, service records, and other content you create or sync through the Service. By using the Service, you grant us a limited, non-exclusive license to store, process, and transmit your data solely for the purpose of providing and improving the Service. We will not use your data for any other purpose without your explicit consent.

8. Intellectual Property

The Service, including its source code, design, features, trademarks, and documentation, is owned by Magnetic 28 LLC and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

9. Third-Party Services

The Service integrates with third-party services including QuickBooks Online, Twilio, Stripe, and others. These services are operated independently and are subject to their own terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of any third-party service. Your use of these integrations is subject to the applicable third-party terms.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control (including internet outages, third-party service disruptions, and force majeure events). We will make reasonable efforts to notify you of planned maintenance in advance.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will result in increased Google reviews, recovered revenue from declined services, or any other specific business outcome.

12. Limitation of Liability

To the maximum extent permitted by law, Magnetic 28 LLC, its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use the Service. Our total aggregate liability for all claims related to the Service shall not exceed the total amount you paid us in the 12 months preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Magnetic 28 LLC, its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of the TCPA or any other applicable law when sending messages through the platform; or (d) any claim by a third party related to messages sent through the Service on your behalf.

14. Termination

Either party may terminate this agreement at any time:

• By you: Cancel your subscription and delete your account through your account settings, or contact us at hello@magnetic28.com.
• By us: We may suspend or terminate your account if you violate these Terms, fail to pay subscription fees, or for any other reason with reasonable notice.

Upon termination, your data will be deleted within 90 days in accordance with our Data Deletion Policy. You may request a data export before termination.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Oklahoma.

16. Changes to Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days' notice by email. Your continued use of the Service after the notice period constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

17. Contact Us

If you have questions about these Terms of Service, contact us at: